Merchandise purchased on rrvapes.net in their original condition (new, unused, unwashed, and unaltered) with tags attached must be returned within 60 days of the ship date found on the Packing List. Please include the Return Form to ensure timely processing. Refunds will be issued based on the original form of payment.
Please allow up to 28 business days from when we receive the items for your account to be refunded. We will send you an email once we have completed the refund process. Items purchased outside of the United States are not eligible for returns.
For any in-store purchases, we are unable to provide refunds or exchanges via mail. Any item bought in a store in the United States must be returned directly to any store in the United States. Price adjustments will not be honored for online purchases.
Merchandise received as a gift may be returned for a full refund to the person who purchased the gift or an online store coupon can be issued to the person who received the gift. To receive an online store coupon, please include the email address that you would like the online coupon sent to in the comments section of your Return Form. We will then email you a one-time use coupon code in the amount of the purchase, which can be redeemed only online. Please enter the coupon code in the promo code field at checkout to redeem.
PAYPAL RETURN POLICY
You may return PayPal purchases by mail to rrvapes.net or in store within 60 days for a full refund. If you mail your return, your PayPal account will be refunded directly. You can also return your purchase to a store for store credit, or get a refund on a credit/debit card with the same billing or shipping name that appears on your PayPal order.
60-DAY RETURN/EXCHANGE POLICY
Returns will not be accepted without an original purchase receipt. All merchandise must be returned in the original selling condition and include the original product packaging, tags, and labels. Merchandise may be returned for the full refund to the original form of payment up to 60 days from the purchase date. All returns made with a gift receipt will be returned for a store merchandise gift card.
Exchanges without an original purchase receipt will only be accepted for color or size of the same item. Altered merchandise or merchandise sold as Final Sale may not be returned or exchanged at any time. One time price adjustments can be made with the original purchase receipt up to 14 days from the purchase date, excluding pre-advertised promotions. Items purchased in the U.S. are not eligible for returns, exchanges, or price adjustments in other countries.
IN-STORE ALTERATIONS POLICY
Altered merchandise may not be returned or exchanged at any time. Alterations must be picked up with a valid receipt or ID.
Altered merchandise not claimed within 90 days of purchase will be discarded. Store assumes no responsibility for unclaimed merchandise.
RETURNS ON YOUR OWN
Please note we DO NOT accept returns to our warehouse for merchandise purchased at a physical store location. We only accept returns to our warehouse for merchandise purchased from rrvapes.net. If you would like to return an in-store purchase by mail, please contact us.
For online returns, please fill out the Return Form, repack the item(s) including all original tags, and ship them back to the warehouse address on your package, at your own expense.
If you choose to use the pre-paid return label please take note that a $7 shipping fee will be deducted from your refund. For assistance regarding the Return Form or warehouse address on your package, please contact us.
Please remember to write down your Tracking Number to monitor delivery status.
RETURNS WITH PRE-PAID SHIPPING LABEL
Please fill out the Return Form, repack the item(s) including all original tags, affix the pre-paid shipping label to the outside of the box and drop it off at any United States Postal Service location or include it in your outgoing mail. Please note that the cost of return shipping ($7.00) will be deducted from your refund.